Terms of Service

1. Acceptance of Terms

By accessing or using Rentr's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

Rentr provides an online platform connecting property owners (landlords) with individuals seeking rental housing (tenants). Our services include property listings, tenant applications, lease management, payment processing, and communication tools.

3. User Accounts

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must be at least 18 years old to use our services
• One person may not maintain multiple accounts

4. Landlord Responsibilities

Landlords using our platform agree to:

• Provide accurate property information and photos
• Comply with all applicable fair housing laws
• Respond to tenant inquiries in a timely manner
• Maintain properties in habitable condition
• Process security deposits according to local laws

5. Tenant Responsibilities

Tenants using our platform agree to:

• Provide truthful information in rental applications
• Pay rent and fees on time as agreed
• Maintain the rental property in good condition
• Comply with lease terms and property rules
• Communicate issues to landlords promptly

6. Prohibited Conduct

Users may not:

• Post false, misleading, or fraudulent information
• Discriminate against any protected class
• Harass, threaten, or abuse other users
• Use the platform for illegal purposes
• Attempt to circumvent platform fees
• Scrape or harvest user data

7. Payments and Fees

Rentr may charge fees for certain services. All fees will be clearly disclosed before you incur them. Payment processing is handled by secure third-party providers. Refund policies vary by service and will be specified at the time of purchase.

8. Limitation of Liability

Rentr acts as a platform connecting landlords and tenants. We are not a party to any lease agreement and are not responsible for the conduct of users, property conditions, or disputes between parties. Our liability is limited to the maximum extent permitted by law.

9. Termination

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity. You may close your account at any time by contacting us.

10. Changes to Terms

We may update these terms from time to time. Continued use of our services after changes constitutes acceptance of the updated terms. We will notify users of significant changes via email or platform notification.

11. Contact

For questions about these Terms of Service, please visit our contact page.